Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders typically process within 1-3 business days, and shipping times vary based on your location. You will receive a tracking number once your order has been dispatched.
Creating an account on Go Helvetia is quick and easy!
- Click on the “Sign Up” or “Create Account” button on our website.
- Enter your name, email address, and a secure password.
- Click “Register”, and you’re all set!
Once your account is created, you can track orders, manage your shipping addresses, and enjoy a smoother shopping experience. If you need any help, feel free to reach out to our customer support team at info@gohelvetia.com.
If your order has not yet been shipped, you can update your shipping address by reaching out to us as soon as possible.
Once your order has shipped, you’ll receive a tracking number via email. You can use this to track your package in real-time.
No, Go Helvetia does not store your credit card information. For your security, all payments are processed through trusted third-party payment gateways that use advanced encryption and fraud protection.
Your payment details are never stored on our servers, ensuring a safe and secure checkout experience every time you shop with us.
Sales tax may be applied to your order depending on your shipping location and local tax laws. If applicable, the tax amount will be calculated and displayed at checkout before you complete your purchase.
We currently offer only USA shipping! Shipping times and rates vary depending on your location. You can check availability and shipping rates at checkout.
Whenever possible, we ship all items in one package. However, depending on product availability and warehouse locations, some items may arrive separately. You’ll receive tracking details for each package.
If you need to swap an item
Returns and Exchanges
We offer hassle-free returns within 30 days of receiving your order. Items must be unused, in their original condition, and in the original packaging. To initiate a return, please contact our support team.
We’re sorry for the mix-up! Please reach out to us with your order details, and we’ll arrange for the correct item to be sent to you as quickly as possible.
If your order arrives damaged, please take clear photos of the item and packaging and contact us immediately. We’ll work to resolve the issue by offering a replacement or refund.
Once your return request is approved, we’ll provide you with the return shipping address and detailed instructions. Please do not send items back without contacting us first.
Our friendly customer support team is here to help! You can contact us via email at info@gohelvetia.com or call us at +1(515) 758-5321.
If you made a mistake in your shipping address, reach out to us immediately. If your order hasn’t shipped yet, we can update it. If it has already been dispatched, we’ll do our best to assist you in redirecting the package.
We process orders quickly, but if you need to make changes or cancel an order, please contact us as soon as possible. If your order hasn’t been shipped yet, we’ll do our best to accommodate your request.
Currently, we don’t offer pre-orders for sold-out items. However, you can sign up for restock notifications on our website to be notified when an item becomes available again.